OUR SLA

At SNMD Software Solutions, we are committed to providing clarity and value to our clients. We pledge the following standards for every project:

Each project is assigned a dedicated project manager whose primary role is to oversee its progress from start to finish. They collaborate closely with clients to:

• Understand project requirements
• Allocate the most suitable team members
• Develop and execute a robust project plan
• Ensure timely delivery

The project manager’s success is measured by client satisfaction, timely completion, and adherence to quality standards.

We prioritize a structured approach to project execution. Before the project starts, all materials and client instructions are thoroughly reviewed. Our project managers ensure these are clearly communicated to the production team during the initial stages. A realistic and achievable delivery estimate is promptly shared with the client. In case of any ambiguities or missing information, we proactively seek clarification to avoid delays and maintain transparency. 

We value deadlines as a cornerstone of our client relationships. If a deadline is unachievable, we communicate this upfront and propose feasible alternatives. Our commitment to quality ensures that every project we accept is delivered on time without compromise. 

We recognize the importance of safeguarding client data and intellectual property. All projects are handled under strict confidentiality protocols. Upon request, we are happy to sign a Non-Disclosure Agreement (NDA) to formalize our commitment to protecting your sensitive information.

We understand that typesetting projects can present unexpected challenges, such as missing links, fonts, or layout issues. To address this, we maintain an open line of communication, promptly informing clients of any challenges and suggesting practical solutions.

Every client is assigned a dedicated account manager, ensuring a seamless flow of information. This single point of contact fosters trust, enables quick responses to queries, and ensures alignment throughout the project lifecycle.

We have over 10 years of experience working across various industries, including Healthcare, Finance, Education, Legal, Publishing, and Technology. Our seasoned typesetting team excels in a wide range of tools and technologies, ensuring versatility and precision. They are adept at handling challenges and accommodating additional client requirements seamlessly. By fully understanding client needs, we guarantee accurate, efficient, and high-quality output while minimizing revisions and maximizing productivity.

Every project undergoes stringent quality control. Our QC specialists adhere to detailed quality guidelines tailored for both general typesetting and specific languages. This meticulous review process ensures exceptional output quality. Files are signed off only after meeting our rigorous standards and are then delivered to the client.

At SNMD Software Solutions, client satisfaction is our top priority. We deliver on our promises by maintaining timeliness, clarity, and an unwavering focus on quality.